Common queries answered

Frequently asked Questions

When you add your address, the shipping costs will be calculated. These costs depend on the weight of the package, the country you live in and the carrier. You will be able to check the shipping cost before making the payment, during checkout.

Orders are shipped the next day when everything is in stock. Time of shipping is different depending on where you live. Orders are always shipped when complete. In case of an out of stock item, we will wait with shipping untill the all items are back in stock.

Respond to the order confirmation you received as soon as possible to make any changes to your order.

Taxes for orders within the EU are included in the price.
Customers from outside the European Community must pay taxes and duties in their respective countries when placing their order.
We are in no way responsible for delays that may have been caused by customs. 

Shipping to countries in the EU is not a problem. If you live outside of the EU, contact us to calculate shipping prices. 

Yes, your order is always delivered in one package. 

Still need help?

Get in touch with us

Messages in any other language than English or Dutch will be ignored due to a high amount of spam. Thank you for your understanding.